PRIVACY POLICY
Our Experiences
Effective Date: June 1, 2023
Last Updated: August 28, 2026
Our Experiences (“Our Experiences,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our website, purchase our skincare and body-care products, use the Our Experiences mobile application, or communicate with us.
1. Information We Collect
Website and Online Store
When you visit our website or make a purchase, we may collect information necessary to process and fulfill your order, including:
Name
Email address
Phone number, if provided
Billing address
Shipping address
Order and purchase information
Our website and online store are hosted through Squarespace. Information submitted through our website may therefore be processed by Squarespace as necessary to provide website, commerce, security, and related services.
Payment Information
Payments made through our website are processed using payment services available through Squarespace.
Depending on the payment method selected, payment information may be processed by Squarespace and its applicable payment-processing partners. Our Experiences does not directly store your complete credit or debit card information.
Payment providers process your payment information according to their own privacy and security practices.
Mobile App
Our Experiences' mobile application collects your email address when you voluntarily provide it.
The app does not intentionally collect sensitive personal information, precise location information, health information, or payment-card information unless we notify you otherwise and update this Privacy Policy.
2. How We Use Your Information
We may use your information to:
Process and fulfill purchases
Send order confirmations and updates
Communicate regarding your orders
Provide customer service
Maintain and operate our website and app
Prevent fraud and protect our business
Maintain appropriate transaction records
Send promotional emails when you have signed up to receive them
Comply with applicable legal requirements
We will not use information collected through our app for purposes materially different from those described in this Privacy Policy without providing appropriate notice.
3. Email Communications
If you provide your email address through our website or app, we may use it to provide requested services and communications.
If you choose to receive promotional emails, you may unsubscribe at any time by using the unsubscribe option included in those communications.
Unsubscribing from marketing emails does not necessarily prevent us from sending transactional messages, such as order confirmations or important account or service notices.
4. Squarespace and Third-Party Services
Our Experiences uses Squarespace to host and operate our website and online store.
Squarespace and other service providers involved in operating our website, processing payments, fulfilling orders, providing email services, or maintaining security may process personal information on our behalf or according to their own privacy policies.
We encourage you to review the privacy policies of third-party services you use when interacting with our website.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies provided by Squarespace or other service providers to operate the website, remember preferences, maintain security, understand website traffic, and improve the customer experience.
Your browser may allow you to block or delete certain cookies. Disabling some cookies may affect the functionality of our website.
Where required by applicable law, appropriate choices regarding non-essential cookies will be provided.
6. How We Share Information
Our Experiences does not sell personal information simply in exchange for money.
We may share information with service providers when reasonably necessary to operate our business, including website hosting, payment processing, shipping, order fulfillment, email communications, analytics, fraud prevention, and technical support.
We may also disclose information when required by law or when reasonably necessary to protect Our Experiences, our customers, or others from fraud, security threats, or unlawful activity.
7. Information Security
We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no online system, website, mobile application, or electronic transmission is completely secure. We therefore cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill purchases, maintain required business and tax records, resolve disputes, prevent fraud, and comply with applicable laws.
Email addresses collected through the app may be retained while necessary to provide the requested service or until deletion is requested, subject to any legitimate legal or business retention requirements.
9. Your Privacy Choices and Rights
Depending on where you live, applicable law may provide rights concerning your personal information, including requesting access, correction, or deletion of certain information.
You may contact Our Experiences to submit an applicable privacy request.
We may need to verify your identity before completing certain requests and may retain information when required or permitted by law.
10. Children's Privacy
Our website and app are not intended for children under 13.
We do not knowingly collect personal information from children under 13 through services directed to the general public. If we learn that information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.
11. Final-Sale Purchases
Our Experiences' skincare, body-care, and related products are final sale.
Due to the personal-care nature of our products and for hygiene and safety reasons, we generally do not accept returns or exchanges.
This final-sale policy does not limit any rights or remedies that cannot legally be waived, including rights that may apply to products received damaged, defective, incorrect, or otherwise subject to mandatory consumer-protection requirements.
Additional information regarding purchases may be provided in our Terms & Conditions or Final Sale Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.
The “Last Updated” date at the top of this Privacy Policy will identify the latest revision. Where required, we will provide additional notice regarding material changes.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:
Our Experiences
Email: info@ourexperiences.app
Website: www.ourexperiences.app
© 2026 Our Experiences. All rights reserved.